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C4C

Section 1: Introduction to SAP S/4HANA

1
• System Landscape
2
• Tenant Landscape

Section 2: Administration

1
• Log in with Initial User ID
2
• Create Service Agent
3
• Authorization to service agent
4
• Lock initial User ID

Section 3: Project Scope

1
• Scoping
2
• Questionnaire

Section 4: Organizational Management

1
• Define Job definitions
2
• Create Employee
3
• Define Employee Number Range
4
• Create Org Structure
5
• Assign employee to org structure
6
• Define Division
7
• Define Distribution Channel

Section 5: Accounting Management

1
• Define number ranges for business partners
2
• Define Customer Roles
3
• Define Relationship Type
4
• Define Party Roles

Section 6: Products

1
• Create Product Hierarchy
2
• Create Product Categories
3
• Material Number Ranges

Section 7: Pricing

1
• Base Price List
2
• Discount List
3
• Configure C4C Price Strategy
4
• Integration of Pricing with ECC/CRM
5
• External Condition Types

Section 7: Pricing

Section 8: Incident Management

1
• Create Incident (OSS Message)
2
• Follow Incident

Section 9: Marketing

1
• Marketing Lead
2
• Marketing Lead fine Configurations
3
• Maintain Number Range
4
• Define Involved Parties
5
• Configure Lead Status
6
• Marketing Attributes
7
• Create Target Group
8
• Maintain E-Mail Settings

Section 10: Sales

Section 10.1: Create Product List (Product Proposal)

Section 10.2: Opportunity Management

1
• Define Number Range
2
• Define Document Type
3
• Configure Custom Status
4
• Configure Involved Parties
5
• Define Sales Cycle
6
• Define Sales Phase
7
• Define Sales Assistant
8
• Integration of Opportunity with Pricing Simulation in SAP ECC
9
• Integration of Opportunity with Sales Quote Processing
10
• Integration of Opportunity with Sales Order Processing

Section 10.3: Quotation Management

1
• Define Document Type
2
• Define Number Range
3
• Maintain Item Types
4
• Maintain Involved Parties
5
• Integration of Sales Quotes with Sales Order Processing

Section 10.4: Sales Order

1
• Define Document Type
2
• Define Number Range
3
• Maintain Item Types
4
• Maintain Involved Parties
5
• Maintain Involved Item Parties

Section 10.5: Territory Management

1
• Define Territory Hierarchy Level
2
• Create Territory
3
• Assign employees to territory
4
• Assign customer to territory
5
• Territory Realignment Runs

Section 11: Service

Section 11.1: Service Ticket

1
• Define Service Ticket Document Types
2
• Maintain Status Schemas
3
• Define Involved Parties
4
• Define Item Processing Codes
5
• Define Item Processing Determination
6
• Service Ticket Integration with SAP ECC

Section 11.2: Service Level Agreements

1
• Define Service Level
2
• Define Service Level Determination

Section 11.3: Service Categories

Section 11.4: Registered Products

Section 11.5: Warranties

Section 11.6: Installed Base

Section 11.7: Contracts

1
• Define Document Type
2
• Define Number Range
3
• Define Involved Parties
4
• Define Usage Restriction

Section 11.8: Miantenance Plan

Section 12: Integration

1
• Define Communication System
2
• Define Communication Arrangement
3
• Maintain Code List Mapping
4
• Maintain ID Mapping for Integration
5
• Perform Initial Load
6
• Data Replication Monitoring
7
• Middleware Connectivity in ECC
8
• Ports in ECC
9
• Partner Profile
10
• ALE Distribution Model

Section 13: UI Configuration

1
• Hide Field
2
• Make Field Visible
3
• Rename Field
4
• Create New Field
5
• Z Field Exntesion Scenarios
6
• Import

Section 14: Mobile Integration

Section 15: Outlook Integration

1
• Maintain integration settings in Outlook
2
• Download Contacts

Section 16: Approvals

1
• Define Approval Process
2
• Maintain Conditions
3
• End Validity of existing Approval Process
4
• Activate Approval Process

Section 17: Workflows/Actions

1
• Define Workflow Rules
2
• Maintain Conditions

Section 18: Business Roles

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